My wife has a tele3 subscription. We share my old SwedBank account.

We decide to get the tele3 invoice electronically, so we can get rid of the
extra 19 SEK we are charged for each paper invoice. We apply for it following
SwedBank's instructions on the internet. All looks ok.

We get a paper invoice from tele3. Calling their customer service, they say it
might take a while for them to handle the application. When asked how long, we
find out it takes them 2 to 4 weeks?!?

Next month we get another paper invoice. We call 3 customer service again. They
say (without checking) that since they haven't received the application, the
problem must be with SwedBank.

I go to SwedBank. Talk to SwedBank Information. He says the best is probably to
apply again. He enters my account with my help and removes the application.
Enters a new application but fails, because "that application already exists".
So he sends me to SwedBank Customer Service. Half an hour later I get to talk
to Customer Service. She can't explain what's wrong and says it was bad that we
removed the old application, because that would have been useful in finding the
problem. Tells me I should talk to SwedBank Internet Support and gives me their
number.

I call SwedBank Internet Support. They direct me through the application
process again, which ends with the already known "that application already
exists". But points out that this page is on tele3:s site. So the problem must
be at 3.

Calling 3 support from work. They refuse to do anything unless I can get my
wife on the phone to give her approval, since it's her subscription.

Calling 3 support from outside home, with my wife next to me and the 3
subscription data in my hand. Saying my wife is next to me is enough to get
them to look into the problem. But they can't find any application and need my
bank account number to dig further.

I go home to get the bank account number and call them again. Now they demand
approval from my wife again. I ask how they will be able to verify her
identity, which they can't answer. I go back to my wife so she can approve...
and "prove" her identity by stating her id-number!!! This support guy can't
find anything (and is not interested in the bank account number, which I now
have) but says that since there was a problem removing the application, the
problem must lie at SwedBank. I should talk to them. I ask him if he could call
them and talk to them instead, and when they solve the problem they can call me
back. He says that's impossible for them to do. He goes on by saying that once
I get SwedBank to fix so I can remove the application, I can send in a new
application and everything should work. If it doesn't work after 2-4 weeks (the
time it takes for them to handle an application), I should call them again and
they'll look into it. I explain that this is what I did last time, so why would
things go better next time? And since SwedBank will send the application to 3
immediately, how about I call them the day after I manage to make a new
application and someone there ought to be able to check their database for my
application and verify or falsify its existence and correctness. He agrees that
it might be possible.

I call SwedBank internet support. He listens and explains that the problem is
probably because 3 can't handle electronic invoices to an account for which
their customer isn't the main owner (I share the account with my wife but her
name is placed _after_ my name). He asks for some additional information and
promises to look into it and maybe even try talking to 3 support himself. In
the end we agree that I check with 3 if this is the problem, and if so, I
should ask them to put the phone in my name instead. That way the application
should be possible for them to handle.

I talk to 3 and they acknowledge that this is the reason. So I ask if they can
fix it from there, which they can't. She has to have an account in her name. So
I ask if we can get the subscription switched to be in my name instead. And
this is possible to do. I only have to fill in a paper and send it to them, and
if I am approved by them, the ownership will be transfered to me instead. I
don't know how long this will take and I doubt they will approve it, since the
reason we put the subscription in my wife's name in the first place was that I
wasn't approved by them. Also, this ownership transfer will cost 250 SEK, which
means a lot of invoices before the 19:- per invoice fee elimination will
actually pay off.